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Mirha – Return & Refund Policy

Thank you for shopping with Mirha. We strive to ensure your complete satisfaction with every purchase. However, if you're not entirely satisfied with your order, we're here to help.

Returns

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must be in its original packaging.

• You must have the receipt or proof of purchase.

Please note: Items returned in used, damaged, or non-original condition may not be eligible for a full refund.

How to Request a Return

To initiate a return, please contact us through one of the following:

• 📧 Email: ussamakaleem199@gmail.com

• 📱 WhatsApp: 0306-7100402

Please include your order number, reason for return, and any relevant photos (if applicable).

Once your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized items

• Sale or clearance items marked as "final sale"

• Perishable items

• Digital downloads or software

• Gift cards

Exchanges

We only offer exchanges for items that arrive defective or damaged. If you need to exchange an item, please contact us at the above contact details within 14 days of receiving your order.

Contact Us

If you have any questions or concerns regarding your return, refund, or exchange, feel free to contact us:

Mirha
📍 Office No. 121, Kachari Road, Sargodha
📧 Email: ussamakaleem199@gmail.com
📱 WhatsApp: 0306-7100402